Emotional intelligence coaching and development
This information pack includes details on what emotional intelligence (EQ) is, how to measure EQ, how to take the online MSCEIT measurement of EQ abilities and the business case for developing these areas.
Our EQ development program includes:
- Online MSCEIT login details
- Tailored leadership development report
- Two one to one coaching sessions
Booking details are at the bottom of this page. Discounts are available for more than five participants from an organisation. Please contact email@example.com for details.
The course costs $900 plus GST per person. There are group discounts for more than five people taking the test from one organisation.
What is EQ?
Peter Salovey and John Mayer were the first major researchers in this area, and they defined EQ as:
"the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions to promote emotional and intellectual growth."
When it comes to the workplace, we understand that emotions arise in others and ourselves for many reasons. It may be that someone or something is getting in the way of us achieving our goals or our values are not aligned. When this happens, we may choose to lash out or learn techniques to help us pause and observe the emotions as they arise. In this moment of self-reflection, we become empowered. This moment's pause gives us choices:
- In that brief pause we may be able to see the bigger picture and appreciate that the person in front of us is not the cause of our problems but part of the solution;
- We may realise that we still feel aggrieved by the person's actions, but in that brief pause we can regulate our emotions and explain clearly and calmly why we feel aggrieved;
- We may also realise that this is not the time for confrontation but that a clear conversation will need to be had with the person when the time is right for both of you when you are both open to each other's perspectives.
The brief pause also enables us to be less reactive and access wisdom from our professional training, personal experiences, procedural experiences, personality, and intuition. People with heightened EQ levels can integrate important information from emotional signals with other areas of stored knowledge.
Developing your EQ abilities
The ability to recognise, use, understand and manage emotions is key to success in all walks of life. The good news is that EQ is an ability, which can be developed through evidenced-based neuroscience coaching. The Mayer, Salovey, Caruso test (MSCEIT) measures EQ and gives a tailored report on a person's ability in each of these four areas:
- Recognising Emotions - The ability to perceive emotions in oneself and others as well as in objects, art, stories, music, and other stimuli
- Facilitating Thought - The ability to generate, use, and feel an emotion as necessary to communicate feelings or employ them in other cognitive processes
- Understanding Emotions - The ability to understand emotional information, to understand how emotions combine and progress through relationship transitions, and to appreciate such emotional meanings
- Managing Emotions - The ability to be open to feelings, and to modulate them in oneself and others to promote personal understanding and growth
Completing the MSCEIT online test
As soon as you have completed the test, we will receive notification that you have done it and arrange our first coaching session. Once you order the test (or contact us for group discounts), we will send you login access code details plus completion instructions.
During the first session, you will receive information about your scoring profile. You will have four principal scores, which measure your ability to recognise, use, understand and manage emotions. The critical thing to focus upon is not the overall total score but your unique scoring profile.
Understanding your EQ profile and how it interacts with your major strengths is a powerful tool to help you communicate, share, celebrate and understand your strengths and those of your colleagues.
The first session is 90 minutes long, with a follow up 60-minute session approximately one month later.
Your EQ program will include a report of your results plus coaching recommendations.
What is the value add for developing EQ at work?
In a fast-paced working environment, people need to excel in the following four areas:
- Recognise emotions - anticipate social signals sent by clients and colleagues. This helps us share information effectively, satisfy expectations, become aware of each other's triggers, become more aware of goals and values and add value to customers.
- Use emotions – be able to generate new feelings, which are relevant to the task at hand. This is an essential skill when handling heightened workloads or dealing with challenging customers, stakeholders, suppliers or colleagues.
- Understand emotions – if we know why emotions arise and what actions people are most likely to take, we are well placed to manage teams and anticipate customer requirements and timelines.
- Manage emotions – emotions provide information about whether our own goals or other people's goals have been obstructed or satisfied. Knowing how to use this information and apply useful strategies to embed learning helps us grow and develop resilience.
Each of us has a different ability in each of these areas. Knowledge of our unique profile enables us to introduce evidenced-based techniques, which, with practice, will improve our ability in each area. It helps us communicate effectively and improves our ability to understand each other's goals, values and triggers.
Why develop EQ?
Develop Resilience - Improve the speed at which you recover from adversity and learn practical tools to help develop resilience
Develop a more Positive Outlook - Consider goal setting and aligning personal values and goals with the team and organisation. Hope and meaning at work is developed when there is clarity around goals and values.
Develop greater Social Intuition - Improve your ability to pick up information from other people and your environment
Develop a greater understanding of Context - Develop your ability to fit in with your surroundings. The most emotionally intelligent people are aware that they need to adapt their strategies to their environment.
Develop greater Self-Awareness - Learn to observe the physical and emotional signals that your own body is telling you and incorporate them effectively into your decision-making process.