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Emotional intelligence coaching and development

This pack of information includes details on what emotional intelligence (EQ) is, how to measure EQ, how to take the online MSCEIT measurement of EQ abilities and the business case for developing these areas.

Our EQ development program includes:

  • Online MSCEIT login details
  • Tailored leadership development report
  • Two one to one coaching sessions

Booking details are at the bottom of this page. Discounts are available for more than five participants from an organisation. Please contact for details. The course costs $660 per person. There are group discounts for more than five people taking the test from one organisation.

What is EQ?

Peter Salovey and John Mayer were the first major researchers in this area and they defined EQ as:

"the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth."

When it comes to the workplace we understand that emotions arise in others and ourselves for many reasons. It may be that someone or something is getting in the way of us achieving our goals or our values are not aligned. When this happens we may choose to lash out or we can learn techniques to help us pause and observe the emotions as they arise.  In this moment of self-reflection we become empowered. This moment’s pause gives us choices:

  • In that brief pause we may be able to see the bigger picture and appreciate that the person in front of us is not the cause of our problems but part of the solution;
  • We may realise that we still feel aggrieved by the persons actions but in that brief pause we are able to regulate our emotions and explain clearly and calmly why we feel aggrieved;
  • We may also realise that this is not the time for confrontation but that a clear conversation will need to be had with the person when the time is right for both of you when you are both open to each others perspectives.

The brief pause also enables us to be less reactive and access the wisdom from our professional training, our personal experiences, our procedural experiences, our personality and our intuition.  People with heightened levels of EQ are well placed to integrate important information from emotional signals with other areas of stored knowledge.

Developing your EQ abilities

The ability to recognise, use, understand and manage emotions is key to success in all walks of life.  The good news is that EQ is an ability, which can be developed through evidenced based neuroscience coaching.  The Mayer, Salovey, Caruso test (MSCEIT) measures EQ and gives a tailored report on a persons ability in each of these four areas:

  • Recognising Emotions - The ability to perceive emotions in oneself and others as well as in objects, art, stories, music, and other stimuli
  • Facilitating Thought - The ability to generate, use, and feel emotion as necessary to communicate feelings or employ them in other cognitive processes
  • Understanding Emotions - The ability to understand emotional information, to understand how emotions combine and progress through relationship transitions, and to appreciate such emotional meanings
  • Managing Emotions - The ability to be open to feelings, and to modulate them in oneself and others so as to promote personal understanding and growth

Completing the MSCEIT online test

As soon as you have completed the test we will receive notification that you have done it and we can arrange our first coaching session.  Once you order the test (or contact us for group discounts) we will send you login access code details plus completion instructions.

During the first session you will receive information about your scoring profile.  You will have four main scores, which measure your ability to recognise, use, understand and manage emotions.  The important thing to focus upon is not the overall total score but your unique scoring profile. 

Understanding your EQ profile and how it interacts with your major strengths is a powerful tool to help you communicate, share, celebrate and understand your own strengths and those of your colleagues.

The first session is 90 minutes long.  We will then organise a follow up 60-minute session approximately one month later.  Your EQ program will include a report of your results plus coaching recommendations.

What is the value add for developing EQ at work?

In a fast paced working environment people need to excel in the following four areas:

  • Recognise emotions - anticipate the social signals being sent by clients and colleagues.  This helps us share information effectively, satisfy expectations, become aware of each others triggers, become more aware of goals and values  and add value to customers.
  • Use emotions – be able to generate new emotions, which are relevant to the task at hand.  This is an essential skill when handling heightened workloads or dealing with challenging customers, stake holders,  suppliers or colleagues.
  • Understand emotions – if we know why emotions arise and what actions people are most likely to take, we are well placed to manage teams and anticipate customer requirements and time lines.
  • Manage emotions – emotions provide information about whether our own goals or other people’s goals have been obstructed or satisfied.  Knowing how to use this information and apply useful strategies to embed the learning helps us grow and develop resilience

Each of us has a different ability in each of these areas.  Knowledge of our unique profile enables us to introduce evidenced based techniques, which, with practice, will improve our ability in each area. It helps us communicate effectively and improves our ability to understand each others goals, values and triggers.

Why develop EQ ?

Develop Resilience - Improve the speed at which you recover from adversity and learn practical tools to help develop resilience

Develop a more Positive Outlook - Consider goal setting and aligning personal values and goals with the team and organisation. Hope and meaning at work is developed when there is clarity around goals and values

Develop greater Social Intuition - Improve your ability to pick up information from other people and your environment

Develop a greater understanding of Context -  Develop your ability to fit in with your surroundings. The most emotionally intelligent people are aware that they need to adapt their strategies to their environment

Develop greater Self-Awareness -  Learn to observe the physical and emotional signals that your own body is telling you and incorporate them effectively into your decision making process

Your coach

Andy Roberts set up Breathe in 2004. The Breathe base is in London but he now lives in Townsville and runs coaching sessions around Australia. He started his career as an economist and chartered accountant.  Up until 2003 he worked in Corporate Finance for KPMG.  After that he studied Yoga in India and also studied Buddhist Vipassana Meditation techniques in Canada and the UK.

In 2007 he was among the first group to attain a Masters degree in Positive Psychology outside of the US. He is an accredited Emotional Intelligence coach (The MSCEIT model) and has taught thousands of classes, one to one sessions and workshops in the UK.

Breathe's clients include The House of Commons, Amerada Hess and KPMG in the UK.  He is also Chairman of two youth development charities, Yourstory and the Hampton Project.

In Australia he works with HAYS Recruitement, CQ University, JCU, The Australian Pork Association, PVW Partners, The Australian Institute of Marine Sciences, Carers Queensland, Ozcare, Canteen, Queensland Health, Townsville Private clinic and Mater hospital.  He lectures in mindfulness at James Cook University